DESCRIPTION

Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. Work across internal teams along with the world’s top music partners to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.

Come be a part of a growing team where your ideas have the ability to reach millions. Come work on cutting-edge consumer-facing products, where every team member is a critical voice in the decision-making process. Come join a team where you’ll have direct ownership and influence, setting the vision and path on how to bring our goals to reality.

Prior experience with consumer facing products, GUI/VUI consumer experience creation, interactive device development and 3P partner relationships will be critical components of this role. Join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.

Key job responsibilities
As a Principal Product Manager – Technical, you will be responsible for building Audio-related features on Alexa, acting as an agent to get things done for customers. You will own a charter focusing on new content creation and enablement, looking at both current state needs and future state opportunities. Within this, you will drive product creation across multiple audio media types, international locales, and devices. This role is cross-functional — you will work closely with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work effectively in a matrixed organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

A day in the life
Given the scope and high level of ownership that product managers have in Alexa, rarely are two days the same. You are a business owner, customer-facing representative for the service, and the point person for partner teams.

On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc., thinking big to envision what is next, and exhibiting learn and be curious for different technologies, growth strategies, and market trends.

On a daily basis, you’ll have a chance to work with everyone who makes products at Alexa successful, including senior leadership, engineers, business and sales experts, marketing, advocates, data scientists, content writers, and more. You will connect with customers to understand our core strengths and weaknesses. You will synthesize that feedback and other industry knowledge, with business and service data, to create strategies and test hypotheses. People will look to you on a regular basis to solve problems and connect them with specialists. To develop that expertise, you’ll constantly be looking to learn by reaching out to other experts within the company and in the larger tech community, using your own product by developing samples, demos, side-projects, and through mentorship, both as a mentor and mentee. Our customers are developers and technical decision makers, so you will be using code, technical documentation, and architecture diagrams to understand problems and communicate solutions.

On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, and naming documents, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc., thinking big to envision what is next, and exhibiting learn and be curious for different technologies, growth strategies, and market trends.

On a daily basis, you’ll have a chance to work with everyone who makes products at Alexa successful, including senior leadership, engineers, business and sales experts, marketing, advocates, data scientists, content writers, and more. You will meet with customers to understand our core strengths and weaknesses. You will synthesize that feedback and other industry knowledge, with business and service data, to create strategies and test hypotheses. People will look to you on a regular basis to solve problems and connect them with specialists. To develop that expertise, you’ll constantly be looking to learn by reaching out to other experts within the company and in the larger tech community, using your own product by developing samples, demos, side-projects, and through mentorship, both as a mentor and mentee. Our customers are developers and technical decision makers, so you will be using code, technical documentation, and architecture diagrams to understand problems and communicate solutions.

BASIC QUALIFICATIONS

– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience contributing to engineering discussions around technology decisions and strategy related to a product
– Experience managing technical products or online services
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

– Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
– Experience in building and driving adoption of new tools
– Master’s degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, CA, Sunnyvale