DESCRIPTION

Conversation Designer, Consumer Robotics



Amazon Lab126 is building groundbreaking, V1 devices that delight customers and raise the bar for customer experience.

As a Conversation Designer, you will lead, define, and drive multimodal interfaces for existing and upcoming devices and services. You must be an innovator, since you will be expected to create solutions for exciting and ambitious ideas for which no interaction paradigm currently exists. You must be proactive, because you will regularly find yourself in uncharted territory where the key to your success will be to forge a path forward to keep the team ahead of the curve. You must be a collaborator, as you will be working side by side with product managers, engineers, and UX designers to bring your designs to life. And most importantly, you must excel at conceptualizing multimodal experiences in the abstract, communicating them effectively to the larger team, and driving that vision into solid design deliverables.


We are looking for a designer who can:
· Write and review grammars for voice recognition
· Write creative dialogs between robots and users
· Produce user flows, wireframes, prototypes, and rigorous user interface specifications

· Confidently defend design rationale
· Conduct analyses of real usage data to inform UX efforts

· Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers
· Start simple while not losing sight of the long-term vision

· Thrive in a nimble, start-up like environment

· Communicate clearly and think quickly

BASIC QUALIFICATIONS

– 3+ years of professional experience as an interactive designer/user experience designer
– Professional portfolio of interaction design
– Bachelor’s Degree in Human Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science, or a related field (including screenwriting), or equivalent experience.

PREFERRED QUALIFICATIONS

– Experience in human-computer interaction design in multimodal speech interfaces
– User experience design experience including data-driven analytics and a working understanding of speech and language technologies
– Experience working cross-team and synthesizing feedback and input from product management, engineering, and marketing
– Professional experience and/or industry through leadership in multimodal speech interfaces
– Track record of delivering large scale strategic design initiatives with a bias toward scalable systems and patterns
– Passion for learning and innovation, balanced with business needs and customer expectations
– Demonstrated ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience
– Strong sense of ownership, urgency, and drive
– Excellent communication, presentation, business writing and storytelling skills.
– Experience leading and working in rapid, iterative design and development processes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, CA, San Francisco