DESCRIPTION

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth’s best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

As Principal Product Manager – Technical, you will be responsible for the definition and development of the product roadmap for our subscriptions in-app purchase solution. You will help shape product strategy, while working with engineering, to deliver features based on this vision. You will work with internal stakeholders to identify short and long term goals and product features that make it easier for customers to manage and engage with their digital subscriptions, regardless of where they signed up. We are looking for someone who is customer focused with a passion for innovating to facilitate business growth and create a first-class customer experience.

Key job responsibilities
• Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable purchase and management of subscriptions, and memberships.
• Partner with software engineering, digital clients, Customer Service, Marketing, and business intelligence teams to create best-in-class solutions for customers.
• Work with technical and non-technical stakeholders to understand and improve product capabilities.
• Analyze customer feedback and usage metrics to identify key pain points.
• Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
• Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
• Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
• Present confidently to senior management, external clients, and other large audiences.
• Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.

About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth’s best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

BASIC QUALIFICATIONS

– 2+ years of end to end product delivery experience
– 8+ years of technical product or program management experience
– Bachelor’s degree
– Experience with feature delivery and tradeoffs of a product
– Experience owning/driving roadmap strategy and definition
– Experience leading engineering discussions around technology decisions and strategy related to a product
– Experience technical product management

PREFERRED QUALIFICATIONS

– Experience working directly with Engineers on product enhancements
– Experience in project management methodologies, business analysis, or process improvement
– 5+ years of product management experience working on end consumer technology products
– 3+ years designing and maintaining a strategic product roadmap with measurable outcomes.
– 2+ years designing and analyzing experiments in a consumer product space (aka a/b or multi-variate testing)
– 2+ years experience working on Quality, Stability, and/or Performance related programs/efforts.
– 2+ years of experience collaborating with partner teams to align and drive on cross-organizational goals
– Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
– Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
– Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, CA, Sunnyvale