What to Expect

We are seeking a full-time Technical Sales Specialist on our residential energy product channel team.  As a leader on this team, you’ll help accelerate the growth of our Powerwall and residential Energy products with our B2B partners, helping them optimize their design and installation of our products, operationalize best practices and unlock constraints to their growth.  You’ll be joining a fast paced team, wearing several hats focused on the success of our B2B channel partners.  Besides a rock-solid work ethic and strong team-oriented personality, leaders on our team display excellent communication skills (internal and external), creativity and passion, and a desire to break new ground in a constantly shifting landscape. 

What You’ll Do
Partner closely with the account management teams to drive and strengthen the customer relationship
This role is expected to travel and visit partners in person across a wide geography, expect 50% travel
Provide day-to-day product and design support to customers and customer-facing teams
Develop trusting relationship with customers to understand their product needs and technical challenges
Engage with the technical support teams to ensure speedy resolution of customer escalations when necessary
Develop strategy, processes and metrics to enable ongoing measurement and evaluation of quality in the network of installation partners
Leverage available audit data and field feedback to track trends and determine appropriate corrective or preventive actions
What You’ll Bring
At least 1 year of lead experience installing and/or servicing Powerwall system
Hands-on understanding of how our products get designed, installed, and commissioned
A strong understanding of the national electric code, industry best practices, and experience with electrical permitting and interconnection

Palo Alto, California

Full time