What to ExpectA Claims Supervisor – Material Damage is responsible for the day-to-day leadership of a team claims professionals/specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent. The Claims Supervisor promotes a culture of accountability, compliance, professionalism, integrity, and customer service excellence. They must possess strong critical thinking, conflict management, and time management skills. What You’ll Do Leads and monitors work of a team of appraisers, ensuring compliance with internal repair guidelines and procedures. Manages service levels and organizes workflow to ensure efficiency and productivity Resolves customer and/or body shop complaints and escalations as well as identifies/removes barriers and obstacles for others through their influence and collaboration, both internally and externally Promotes a culture of open feedback, continuous improvement, and a commitment to identifying process efficiencies to drive profitability Contributes to employee development through coaching and development of technical competencies required for an appraiser Provide guidance to team, such as liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims Additional duties as assigned What You’ll Bring 5+ years directly related work experienceMaterial Damage or Property Damage experience preferred Exceptional negotiation skills Excellent communication skills, both written and oral Detail oriented Excellent time management and organizational skills with ability to prioritize work in a fast paced environment Bachelor’s degree preferred

AUSTIN, Texas

Full time