What to Expect

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. 

What You’ll Do

·       Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

·       Return missed phone calls, email in no less than 5 minutes

·       Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

·       Accurately record issues and data into Dealer Management System. Attention to detail critical

·       Conduct Transactions w/ system; walk customer through correction and provide summary

·       Communicate estimated completion time, regular updates and follow through on each customer vehicle

·       Coordinate the detail of every vehicle prior to delivery

·       Coordinate the delivery time or pick up with each customer

·       Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You’ll Bring

·       Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

·       Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

·       Understanding of basic automotive techniques related to repair and servicing of automobiles

·       Ability to follow oral and written instructions with attention to detail

·       Willingness to learn new and innovative automotive technologies

·       Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

·       Perform detailed daily record keeping and reporting

·       Effectively handle multiple priorities, organize workload, and meet deadlines

·       Work in a team-based environment and achieve common goal

·       High School diploma or equivalent

·       Dealer Management System(s), Outlook, and MS Office

·       Associate Degree or certificate in Automotive Technology, preferred

·       Retail automotive service experience, preferred

·       Must have and maintain a valid driver’s license and an acceptable and safe driving record

·       Must have two years of driving experience

Palo Alto, California

Full time