What to Expect

Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.

What You’ll Do
Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
Manage personal calendar to ensure all follow-up commitments are met
Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
Interface with internal energy departments to ensure accurate and timely action to customer requests
What You’ll Bring
Experience in a fast-paced customer-facing role
Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion

Strong relationship management skills and the ability to explain complex technical concepts
Ability to function autonomously, working independent of a support staff, in a fast-paced environment
Be resourceful; identify and utilize all available options to achieve company targets
Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB)

Draper, Utah

Full time