What to Expect

The Field Quality team’s mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for products such as Powerwall, Megapack and Supercharger and works cross functionally with other engineering and service teams. We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality Engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture.  They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products.

What You’ll Do
Monitor products field performance, identify trending issues.  Prioritize based on severity, occurrence, and/or cost of each failure modes
Coordinate efforts with the Failure Analysis team to identify root-causes of problems
Collaborate with engineering, factory quality and suppliers to drive containment and corrective action implementation into production
Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency
Drive upward design feedback during design reviews by utilizing information on field performance, reliability and factory quality issues. (DFMEAs)
Participate in continuous improvement activities and take preventive actions

What You’ll Bring
Degree in Mechatronic, Mechanical, Electrical Engineering or equivalent experience
Prior applicable experience desired; preferably in a Quality, Failure Analysis or Service in consumer electronics or automotive
The successful candidate for this position must have a broad technical background with the ability to work with engineering, manufacturing, service, and suppliers across a wide variety of issues

Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside
Ability to use tools and business system applications to manage, synthesize, and interpret data
Programming Languages & Tools: SQL, Python, Minitab, JMP or similar are a strong plus
Previous experience in a manufacturing environment a plus

Palo Alto, California

Full time