What to ExpectThe Energy Systems Support Engineering Lead provides support for industrial battery energy storage products. This primarily involves leading and working with a team of engineers to diagnose and resolve equipment problems reported by Tesla’s customers and internal automated monitoring infrastructure. This is accomplished in connection with Tesla’s asset managers and internal technicians, 3rd party on-site field technicians, and external site owners.This role is on-site, and can sit out of any of the following locations: Fremont, Palo Alto, Lathrop, CA, or Austin, TXWhat You’ll Do

Become the technical
owner for a portfolio of commercial or utility sites and ensure the defined
tasks are completed timely and appropriatelyLead the team to
detect and diagnose product and site issues, support technical questions from
other teams and customers, and drive issues to resolutionOrganize
retrospective meetings as needed and seek feedback from leadership and internal
stakeholders to drive process and efficiency improvement over timeLead the team to
manage sites outages and ensure outages are logged and classified properly by
identifying the issues, causes and the responsible party of each outagePerform site audits
and communicate audit results and concerns to cross-functional teams including
Asset Management, Service Engineering, Field Services, and SCADA team, etc.Support planned
customer testing as required in LTSA including energy capacity testing, RTE,
and Frequency and respond to the emergency and urgent requests as needed for
high-impact sitesMaintain
and optimize the health and performance of the utility sites through firmware
and software updates, Own tracking high-impact technical issues and leading the
cross-functional team to implement solutions

What You’ll Bring

Experience with the
Linux/UNIX programming environmentExperience with communication systems and protocols such
as TCP/IP, including the tools available at the command line interface to
troubleshoot network communication issuesGood understanding
of electrical theory and experience / working knowledge with emphasis on DC
power systems or other electronic systems/devices/components.Good understanding
of a technical support environment and processes, including ability to document
case histories clearly, accurately and with detail.  Ability to prioritize workflows effectively
according to multiple criteria. 
Experience with CRM systems, mobile case/ticketing systems, bug tracking
systemsBachelor’s Degree in
Electrical Engineering or Computer Science or equivalent experienceExperience as a
technical lead or people manager will be a plus Foreign language
proficiency a plus

Fremont, California

Full time