What to Expect

As a SOC Operator, you can expect to play a crucial role insupporting the business. Your responsibilities will include monitoring,tracking, and coordinating response to incidents in a fast-paced, agileenvironment. You will work with various security tools andtechnologies and will assist with requests via phone, email, and/orradio. Collaboration with other teams is essential for effective incidentresolution. Operators will troubleshoot, assess, and triage securityrelated issues as required. Expect to stay updated on the latest securitytrends to continuously support the organization. Strong analytical skills,attention to detail, and the ability to work under pressure are key attributesfor success in this role. Additionally, being adaptable and able toprioritize tasks efficiently will help manage the dynamic nature of securityincidents. Continuous learning and professional development are also important.The ideal candidate is trustworthy and consistently demonstrates excellence.

What You’ll Do
Coordinate with security teams and other partners duringemergency and routine events, including other general customer service-relatedcalls
Conduct investigative video reviews and report findings
Dispatch security, fire, EMS, or other response personnel asrequired
Provide exceptional customer service while supportingexternal partners with requests via email and/or phone
Assist in conducting investigations and update requestors ina timely manner. Assist during afterhours with routine badging requests
Monitor fire alarm systems, investigate and document as theycome in to the internal fire team
Properly document all reported incidents, notifyingappropriate parties for information, escalation, or other business requiredactions
What You’ll Bring
1+ years experience in dispatch, call center, or a securityoperations center environment
Excellent verbal and written communication skills inEnglish. Fluency in other languages is a plus
Familiarity as an end user with technical security systems;video review, access control, alarms, as well as advanced computer proficiency
Ability to remain calm, appropriately triage/multi-task, andhandle high stress situations in a fast-paced environment
Ability to work all shifts including nights and weekends
Problem-solving analytical mindset

Fremont, California

Full time