What to Expect

The IT Help Desk is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues which require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.

What You’ll Do
Quickly respond to requests for technical assistance over the phone or via ticketing system
Manage and Triage tickets coming into global queue to different IT Operations teams

Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating Systems
Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server daily
Interface with the various technical teams to understand issues coming to the IT Help Desk

Interpret how to solve long term needs within the framework of IT standards
Create or edit documentation regarding troubleshooting, IT process and end user articles
What You’ll Bring
Minimum of 2 years’ experience within a desktop support or IT Help Desk role
Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment
Bachelor’s degree in computer science, Information Systems, or equivalent experience
Experience troubleshooting hardware and software on Windows, Mac and Linux devices

Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Experience troubleshooting Active Directory, Exchange and Office 365 problems
Must be available for swing shift, weekends, and on-call support

HENDERSON, Nevada

Full time