What to Expect
The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors.  The Technician shall maintain and update access levels for existing employees and contingent workers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.
What You’ll Do
Action-oriented, able to follow up on feedback to ensure positive outcomes

Provide exceptional customer service while supporting external partners with requests through established communication channels
Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines 
Adhere and follow the guidelines established through the Global Access Control Program
Identify issues with badging processes and equipment and bring to the attention of management
Develop insightful recommendations to address complex operational and strategic problems
Perform other IT-related duties and special project functions as assigned
What You’ll Bring
Hands-on working experience with Access Control Systems (ACS)
Superior customer service skills to deal with both internal and external customers
Ability to communicate effectively, both orally and in writing
Able to remain calm and handle high stress situations in a fast-paced environment
A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude

Comfortable with high-tech work environment and constant learning of new tools and innovation
Must be able to work additional time, weekends, and holidays as required by Operations

Sparks, Nevada

Full time