What to Expect

This position within the IT Operations team will serve primarily to curate, refine, maintain, and improve workstation standards and related systems for Tesla’s global endpoint fleet. The primary task of this position will be to architect and troubleshoot all endpoint related systems and software, while also assisting with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

What You’ll Do
Engineer, implement, and manage Windows client imaging/provisioning workflows
Manage, maintain, and evolve enterprise client endpoints and management systems Microsoft Endpoint Configuration Manager (SCCM) and Intune
Engineer, implement, and manage automation and integration workflows between IT systems supporting enterprise client management strategy
Develop, implement, and manage client endpoint management configurations and policies
Evaluate, test, and validate new hardware in response to evolving business requirements
Manage IT systems utilized to support related client endpoint user experience and workflows
Serve as ultimate escalation point for technical support teams
Develop and assess innovative solutions for business-driven projects and initiatives
Collaborate with cross-functional teams to plan, coordinate, and execute IT projects
What You’ll Bring
Bachelor’s Degree in computer science or equivalent experience and evidence of exceptional ability
5+ years’ experience in client endpoint support
Knowledge of Windows client environments, including both hardware and software, at an advanced or expert level
Experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, modern management concepts (Microsoft AutoPilot, MDM), Entra/Azure, Active Directory, Group Policy
Proficient in one or more modern scripting languages (ex: PowerShell, Python, Bash)
Strong attention to detail with excellent follow-up and customer service skills
Ability to communicate effectively, both orally and in writing, to establish and maintain cooperative working relationships with others while performing assigned duties
Ability to work independently or with minimal supervision
Ability to exercise independent judgment consistent with department standards
Ability to organize and prioritize workflow and to meet established timeframes and deadlines

AUSTIN, Texas

Full time