What to Expect

The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.

The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.

Please note that this position requires full-time onsite presence.

What You’ll Do
Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Manage a heavy workload with a positive attitude
Perform repetitive detailed assignments and data processing tasks
Collaborate with multiple departments in high-pressure situations
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios
What You’ll Bring
Degree in Computer Science or Industrial Engineering or equivalent experience
Experience troubleshooting basic network, software, and printing issues
Strong knowledge of Windows OS and Microsoft enterprise environments
Ability to quickly master new software and functionalities 
Flexibility to work weekends and any shift

Ability to carry heavy work equipment and stand or walk for extended periods on the production floor while troubleshooting issues
Ability to remain composed in high-pressure, urgent situations while managing competing demands

Excellent communication skills
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus

Knowledge and experience with SQL, Splunk, PLC and Ignition is a plus

AUSTIN, Texas

Full time