What to Expect

The IT field support team is the face of Tesla IT and acts as primary contact for our  employees. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Fremont, California, with some travel to Tesla’s remote sites across North America.

What You’ll Do
Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
Respond to requests and incidents from our employees daily
Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
Diagnose site network infrastructure issues and address in advance of service disruptions
Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
Some planned travel to and from remote sites across regions, with occasional short-notice travel required
What You’ll Bring
Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
Minimum of five years’ experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
Experience in supporting Apple and Android mobile devices along with Intune MDM
PowerShell or Python experience is a plus

Fremont, California

Full time