What to Expect

The Campaigns and Field Tooling Programs team is the first point of contact for field issues. We deploy campaigns, manage design and development of tools and procedures that help execute campaigns and other field service activities including PM, CM, installation, and troubleshooting. As a TPM in this team, you will be responsible for timely responses to field issues, facilitating containments and corrective actions, tracking development and lifecycle of field tools, continuously clarifying, and improving the related processes. This includes tracking early life failures and root causes analysis, field deployment, service procedure development and documentation, as well as tracking and managing product containments.  

What You’ll Do
Manage the containment workflow for several products simultaneously
Perform RCA and work cross-functionally with software and hardware engineering teams to contain and remediate issues
Drive engineering solutions to issues found on the field surrounding hardware and process failures (retrofits, that do not apply to new product) 
Develop procedures and workflows to streamline the flow of service needs back to design + manufacturing. (new product) 
Work cross functionally to improve field service procedure cost and speed
Track and report on metrics like cost, risk, timeline
Identify gaps in product validation and field operation that resulted in the field issue and feedback test improvements
Collect and prioritize issue tickets, tool development tickets, procedure tickets and SNPI tickets
Plan, track and drive tooling projects and enforce proper change management of tools in the field 
Track the productization and industrialization of tools by working with SC, manufacturing, material planning etc. Work with the sales teams for tool forecasts
What You’ll Bring
Degee in Mechanical or Electrical Engineering or equivalent experience 
Minimum 5 years of experience in one or more of the following environments – manufacturing, root cause analysis, product design and development, testing and validation or technical project management; 8 years preferred
Ability to drive collaboration across functions and levels within the business
Experience with fast-paced organizations  
Hands-on personality – the job may require one’s hands to get dirty
SQL/Spreadsheet/Presentation skills/Jira/confluence  
Up to 20% travel may be required
PMP or AGILE certification is an asset

Palo Alto, California

Full time