About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn’t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you’ll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.

About the Job:

As Sr Product Manager for Guest Product Confidence, you will be at the forefront of enhancing guest-generated content experiences across our digital ecosystem. You will lead initiatives focused on collecting, displaying, and leveraging content such as Ratings & Reviews, Q&A to enhance customer trust, improve product offerings, and drive overall business growth. This role will require you to lead the product by identifying key opportunities to enhance guest-generated content, strategically collaborate with and influence cross-functional teams across Digital and Enterprise, leverage machine learning, define product – technology strategy and roadmap, work with data sciences and technology teams to build capabilities that drive guest engagement and sales. 

We are looking for someone with strong demonstrable B2C ecommerce product management experience, particularly in areas related to guest-generated content, feedback loops, and the integration of these elements into the broader customer experience and enterprise insights. Candidate must have previous experience in building greenfield products navigating the challenges in adoption, working through ambiguity & complex collaboration with interconnected partner systems, solving big data problems, leveraging machine learning, with intense data orientation, business outcomes and customer focus. Proven experience in setting vision, strategies, roadmap planning, defining, and tracking success metrics, writing, and pitching business case, ability to tell the story and establish rapport, credibility, and influence in a highly cross-functional, matrix organization across geographies.

Product Teams at Target are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable.  

Role overview:

As a Sr Product Manager, you will work in the product model and will partner to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your respective product.  You will need to leverage the knowledge of your product, as well as customer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes for your product. You will lead a product and work in unison with engineers, UX designers, data scientists and business partners to deliver a product. 

You will be the “voice of the product” to key stakeholders to ensure that their needs are met, and that the product team is getting the direction and support that it needs to be successful. You will develop and actively understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.  

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and completing yours. Job duties may change at any time due to business needs.  

About you: 

4-year college degree (or equivalent experience) 

10+ years of retail experience or equivalent domain experience with at least 6+ years in B2C ecommerce Product Management, building capabilities and driving top of the funnel customer experience

Proven experience working on strategies & execution in optimizing guest-generated content to enhance product trust, drive engagement, and increase conversion rates with a focus on elevating the overall customer experience

Demonstrable experience working on big data problems, leveraging machine learning, putting together product vision & strategy, writing & pitching business case and experience in SEO/SEM, A/B tests.

Experience working on back-end (services) & Frontend Top of Funnel Experience

Strong communication & influencing skills with proven ability to lead & influence highly cross functional, matrix organization across geographies.

Experience working in an agile environment (e.g., user stories, personas, iterative development, scrum teams)

Useful Links:

Life at Target – https://india.target.com/

Benefits – https://india.target.com/life-at-target/workplace/benefits

Culture – https://india.target.com/life-at-target/diversity-and-inclusion